Thusia Refund Policy

Last updated: November 2, 2026

Thusia Inc. processes ticket payments for events listed on Thusia. Each event is run by its Organizer, and each Organizer sets the refund terms for their event. This policy explains how refunds work.

1. Each Event Has Its Own Refund Policy

The refund terms for an event are shown on the event page and at checkout before you pay. They may allow full refunds, partial refunds, refunds only before a certain date, transfers to another person, or no refunds. The policy shown when you bought your ticket is the one that applies to your purchase.

If an event page does not state a refund policy, tickets are refundable on request up to 7 days before the event start date, less the Thusia service fee.

2. Thusia Service Fees

Thusia service fees shown at checkout are non-refundable, except when an event is cancelled.

3. Cancelled Events

If an Organizer cancels an event, you will receive a full refund of the ticket price and any Thusia service fee, automatically, to your original payment method. You do not need to request it.

4. Postponed or Changed Events

If an event is postponed or materially changed (for example, a new date or venue), your ticket remains valid for the new details. If you cannot attend, you may request a refund within 14 days of the change being announced, or as the Organizer's policy allows if it is more generous.

5. Ticket Transfers

Where an Organizer allows transfers, you can transfer your ticket to another person instead of requesting a refund. Transfer options appear with your ticket in the app.

6. How to Request a Refund

  1. Check the event's refund policy on the event page or with your ticket in the app.

  2. Contact the event's Organizer, or email support@thusia.com with your name, the event, and your order details.

  3. Once approved, Thusia issues the refund to your original payment method.

Refunds usually appear within 5 to 10 business days, depending on your bank.

7. Weather, No-Shows, and Removal

Refunds for weather, no-shows, late arrival, or removal from an event for violating its rules are at the Organizer's discretion under their published policy.

8. Subscriptions

Thusia memberships purchased through the Apple App Store or Google Play are billed by Apple or Google, and refunds are handled under their policies. Request them through your App Store or Google Play account.

9. Disputes

If you have a problem with a charge, please contact us at support@thusia.com before disputing it with your bank. We can usually resolve issues faster directly, and disputes can delay a refund you are already owed.

10. Contact

Thusia Inc. 154 West Carmel Drive #152 Carmel, Indiana 46032 support@thusia.com